Returns & Exchanges

At The Foldie United Kingdom, we want you to love your travel gear, which is why we offer a 30-day hassle-free return policy for all unused items in their original packaging. Whether you need a different color or a full refund, our team is dedicated to ensuring your complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and UK postcode to start the process and select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Print and Attach Label

  Download and print your prepaid Royal Mail return shipping label from the portal, then affix it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Take your package to any local Post Office or designated drop-off point and keep your receipt; we will process your refund or exchange within 5-7 working days of receipt.